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Posts: 4
Registered: ‎06-13-2013

TV not delivered, unable to schedule new delivery date

I ordered a TV on 12/24 with a 12/27 delivery window from 7am-1pm. At 2:30pm on 12/27, I contacted support via chat and they assured me the TV would be delivered before COB on 12/27.

The TV was not delivered so I called support on 12/28. I was told that there was an issue on the dispatch end and I should be contacted within 24 hours to have the delivery rescheduled. The delivery wasn’t rescheduled in the 24 hour window so I called again on 12/29 with a promise that the dispatch team would resolve the issue in 24 hours. I called again on the morning of 12/30 with the case number from 12/29 after another 24 hours had passed and still hadn’t received any communication about rescheduling the delivery. The agent said they gave the case the highest priority and to call back if it hadn’t been resolved in 12 hours. I just got off the phone after the 12 hour window passed and no updates to the order - the agent explained that there’s nothing he can do.

This is a timely purchase for me - I’m bed bound for 6 weeks 1 of the 6 has passed. I ordered the TV to mainly serve this propose while I can’t really do anything else. I can understand order delays, but I’ve yet to be contacted at all about this order and the longer I wait to be contacted, the less sense it makes not to cancel the order.
Posts: 138
Topics: 1
Kudos: 22
Solutions: 7
Registered: ‎11-08-2021

Re: TV not delivered, unable to schedule new delivery date

Good afternoon, Rodneyr,


Welcome to Best Buy community forums. As someone who enjoys watching television, I know this would be frustrating. I am reaching out to confirm if the television delivery has been resolved. If you are still having issue getting it delivered, I can review what options we have to get this done. If you are still needing assistance , please send me a private message with your full name, email address, phone number, and your order number. 

Rich|Social Media Specialist | Best Buy® Corporate
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