11-30-2020 07:00 PM
I purchased a TV two weeks ago online and had it delivered.
I've reached out to customer service. The store will not answer the phone or help me
I don't know who else to contact. I've been trying to get a hold of someone for 3 hours at the carson city store
TV was delivered on 11/28
TV powers on for a few minutes and then shuts down
I'm trying to get an exchange.
Please help me. I'm beyond frustrated
12-01-2020 09:00 AM
Hi there, whookid36,
Thank you for reaching back out to our team here on the Best Buy Forums. Getting a new TV should be an exciting time, and I'm sad to hear about that your TV hasn't been working as expected. I understand wanting to explore your options to arrange for an exchange within our Return & Exchange Promise.
To arrange an exchange, I would suggest reaching out our support team at (888) BEST-BUY, which is (888) 237-8289.Since reaching out to our team, have you been able to arrange this?