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Posts: 1
Registered: ‎10-21-2019

TV damaged observed after turning on

I bought a TCL Series 4 55' and got it delivered today. Took it off the box straight away and, although the box had some damage, the TV screen looked fine. However, when I mounted it and turned it on I observed that the screen seem to be losen at the middle of the right frame of the TV. You can see that this part of the screen is a bit deeper than the rest and we are also able to see the light from inside the TV through the space created. 

Now, I need to know how to get the TV exchanged for a new one, cause I don't know if this will get worse with time requiring maintenace too soon...

 

Here are some photos

 

https://imgur.com/Vh3SuYT 

 

https://imgur.com/70srJg4 

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Posts: 998
Topics: 22
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Registered: ‎01-13-2015

Re: TV damaged observed after turning on

Not to be that guy, but if you mounted the TV yourself, it would be difficult to prove that the TV was defective before you put your hands on it. If you purchased the TV in a Best Buy store, you can try to call the store and explain the situation to see what options they may have. Otherwise, if it was ordered online, then you can either wait for a moderator here or give 1-888-BEST-BUY a call.


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


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Posts: 200
Topics: 6
Kudos: 38
Solutions: 14
Registered: ‎02-08-2019

Re: TV damaged observed after turning on

Hey, nathaliamlara,

 

Thanks for reaching out. As Sam15 mentioned, it would be a good idea to reach back out to the store if you ordered it from a Best Buy location. If you ordered online, please send me a private message with your full name, email, and phone number and we can look into this more together.

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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