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Posts: 1
Registered: ‎02-11-2019

TV Power Cord missing when new TV installed

I had a new TV delivered on 1/17. When the TV was installed the power cord to my existing TV was either thrown out or taken. I was left with a cord that did not work wih my TV. I called and was told that the agent or their boss would get back to me. Neither did. I called back asking to see if I could get a cord for my old TV so that it could be used in another room and the cord I was told to buy didn't work. It has now been almost a month and despite my calls no one has ever reached out to try to solve this problem for me. EXTREMELY diasppointed. 

Posts: 2,339
Topics: 96
Kudos: 254
Solutions: 108
Registered: ‎10-19-2017

Re: TV Power Cord missing when new TV installed

Hi there, cbrickley3,


Welcome to the Best Buy forum, though I’m sorry we have to meet under circumstances which are certainly not ideal. I know I would be quite confused if my TV cord was nowhere to be found right after installation of a new TV. I appreciate you taking the time to reach out and would be delighted to speak to you more about this.


So I can take a closer look at this situation, can you please provide some additional details? I’ll need the following:

  • Your full name
  • Your phone number
  • Your email address
  • Your TV installation order (if available)
  • Your old TV’s model number and brand
  • The model number and brand of the cord you purchased that doesn’t work
    • If this cord was purchased from Best Buy, please also include your order number or customer service PIN from the receipt

To keep your information secure, please send those details in a private message by selecting the blue “private message” button from my signature below.


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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