Delivery & Installation

[MoeSzyslak]

I ordered a LG 77 CX TV online and setup delivery for 8-21-2021. On 8-20-2021 I received a phone call, text message and email stating that My tv would be delivered between 9am and 1 pm. I woke up Saturday excited to receive an amazing tv, by most accounts. Took my 65" plasma and put it in my office. Made sure there was room for the delivery people to bring my tv in the house. Waited till 1pm and the delivery never showed. Waited on hold for a total of an hour with Best Buy to find out the tv didn't make it to the store on time for them to deliver that day. I rescheduled the delivery for the following Tuesday 8-24-2021 and asked to speak to a supervisor because I had just wasted 5 hours of my only day off. 2 and a half hours later, after many transfers to wrong departments and lots of the same 3 songs for hold music, I was told by a manager they would compensate me for my wasted time but I needed to call back as soon as the tv was setup and turned on. So Tuesday as soon as my tv was setup and turned on I called back. An hour later after more transfers and wrong departments I talked to a manager who said I needed to call back the next day because she couldn't do anything because it didn't show the tv as being delivered yet. I said either compensate me now or come get the tv. She said she couldn't do anything. I then said can you call me back tomorrow and she said yes she could call me back tomorrow. She asked what time I would be available and I said whenever you can call will be fine. Needless to say she never called back on Wednesday 8-25-2021. I called back today 8-26-2021. 30 more minutes of being on hold. The cs rep said my compensation would be $70. I said no thank you. She said $100 was the most she could give. No thank you. Come pick up the tv. 10 minutes later and she returned the tv and said have a good day. Now if they would of just said to me on Saturday before getting off the phone with me that I would be compensated $70 I would of been fine with that. But to be on the an additional 4 and a half hours to get $100 for a delivery mistake and cs mistake after mistake on a $2750 tv is a slap in the face. Not even 5%. I was a life long best buy customer. I am cancelling my credit card and will never spend another cent online or in your stores.

[AndrewB-BBY Social Media Specialist]

Hello, MoeSzyslak,

Welcome to our community forums. I appreciate you taking the time to let us know about your experience with this TV delivery. I know how hard it is to set time aside to wait for an appointment so I can understand your frustration to discover that this appointment has been delayed.

We strive to make every delivery as smooth as possible so I'm disappointed to hear that this wasn't your experience this time. I hope we have another opportunity to assist you with a purchase in the future and provide a smoother process. If we can be of any assistance at that time, please don't hesitate to let us know.

Regards,

[MoeSzyslak]

Thanks for the canned response. Maybe if best buy learned from customer complaints they wouldn't have as many. But carry on.