09-21-2019 11:15 AM
Though I am pretty sure this is futile, I do want to make Best Buy aware of my dissatisfaction.
-Bought the new Samsung Q90 82 inch TV in Oceanside, CA on 9/14. Delivery set for 9/21 in the a.m.
-Received all the confirmation emails that delivery was scheduled and even got the email the night before confirming.
-Morning of 9/21 received a call notifying me that Samsung sent the wrong TV and delivery would have to be re-scheduled.
-Re-scheduled for 9/24, which requires me to take off work.
-So in the end I paid $5500 for a TV and two multi-billion dollar companies can't figure out how to the get the order correct and delivered.
-How does Best Buy only find out on the morning of delivery that Samsung sent the wrong TV?
-The above should have been discovered when Samsung sent the wrong TV and the warehouse accepted the wrong TV and quickly corrected.
-Your website inventory check shows the correct TV is in your Ontario, CA warehouse (60 miles from Oceanside).
An irritating problem and would think a good company such as Best Buy would have better inventory/order controls and would be able to identify this problem before the delivery date.
09-24-2019 06:17 PM
Although not under the best circumstances, welcome to the Best Buy Forums!
I appreciate you taking the time to join, and write us regarding your purchase. Buying a new TV is meant to be exciting. We strive to make our customer service an embracing, simple, and enjoyable experience each and every time, this includes a timely delivery. Although somethings may be out of our control, with a husband and five sons, I can appreciate how valuable your time is.
I thank you for sharing your feedback, and apologize for any inconvenience this may have presented. I hope you are finally enjoying your new TV. Let me know if you need any further assistance, or have any questions.