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Posts: 1
Registered: ‎09-21-2019

TV Delivery

Though I am pretty sure this is futile, I do want to make Best Buy aware of my dissatisfaction.


-Bought the new Samsung Q90 82 inch TV in Oceanside, CA on 9/14.  Delivery set for 9/21 in the a.m.

-Received all the confirmation emails that delivery was scheduled and even got the email the night before confirming.

-Morning of 9/21 received a call notifying me that Samsung sent the wrong TV and delivery would have to be re-scheduled. 

-Re-scheduled for 9/24, which requires me to take off work.

-So in the end I paid $5500 for a TV and two multi-billion dollar companies can't figure out how to the get the order correct and delivered.


-How does Best Buy only find out on the morning of delivery that Samsung sent the wrong TV?

-The above should have been discovered when Samsung sent the wrong TV and the warehouse accepted the wrong TV and quickly corrected.

-Your website inventory check shows the correct TV is in your Ontario, CA warehouse (60 miles from Oceanside).


An irritating problem and would think a good company such as Best Buy would have better inventory/order controls and would be able to identify this problem before the delivery date.



Posts: 2,651
Topics: 32
Kudos: 85
Solutions: 134
Registered: ‎10-19-2017

Re: TV Delivery

Hello, CPW,


Although not under the best circumstances, welcome to the Best Buy Forums!


I appreciate you taking the time to join, and write us regarding your purchase. Buying a new TV is meant to be exciting. We strive to make our customer service an embracing, simple, and enjoyable experience each and every time, this includes a timely delivery. Although somethings may be out of our control, with a husband and five sons, I can appreciate how valuable your time is.


I thank you for sharing your feedback, and apologize for any inconvenience this may have presented. I hope you are finally enjoying your new TV. Let me know if you need any further assistance, or have any questions.



Deysha|Social Media Specialist | Best Buy® Corporate
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