09-26-2021 11:55 AM
We ordered $17,000.00 worth of Thermadore Appliances on MAY 10, 2021.
The order included; Electric Cooktop, Single Wall Oven, Referigerator ,Microwave and a LG Washer Dryer.
I even waited a few days to place the order so the sales person can start receving her commissions.
Electric Cooktop, Single Wall Oven, Microwave and washer dryer were finally scheduled for delivery on JULY 30, 2021, THE COOKTOP DID NOT ARRIVE.
Refigerator and cooktop scheduled for delivery AUGUST 20,2021. THE COOKTOP DID NOT ARRIVE.
AUGUST 29, the date I was given for cooktop, another delay.
SEPTEMBER 29, the date I was given for cooktop, another delay.
MID OCTBER the date I am given for cooktop.
BEST BUY is this a joke. IF I was told from the begining that I would not receive a cooktop i would have kept my range. We are going on 5 months with out a cooktop, we are reaching the end of our patience, please somebody come up with a solution. Thank you.
09-26-2021 01:04 PM
09-27-2021 02:38 PM
09-28-2021 02:38 PM
Thank you for taking the time to stop by our community forums and letting us know about your appliance order. Having gone without major appliances before, I know that any delay can be a major inconvenience, especially if you are unable to prepare food. I appreciate you providing your feedback about this experience and would be glad to assist you in looking into what options may be available to assist you.
While we do our best to provide accurate delivery estimates, it is possible that the vendor may be unable to make a product available within the expected time frame as expected. Generally, if an order needs to be rescheduled, our agents will work to locate the earliest available date.
While it's unlikely that I will be able to change this estimated delivery date, I would be glad to take a closer look at your order. I will need some additional information in order to do so. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response.