Delivery & Installation

[Trey0807]

This has been the worst experience I have ever had with a company, ever. You guys changed my delivery date when I requested to add a service to my order, I said it was fine and not to change it.. the employee did it anyway! Today I had a haul away service scheduled for 1pm… they came at 10am, didn’t contact me and then left!!! Didn’t even knock on the door!!!!!! I took work off to be home for this!!! Why schedule at 1 if you’re coming whenever you want to????? I am so angry!!! When I called the guy he hung up on me and said it’s Best Buy’s problem not his! Now I had to reschedule again!! What is wrong with this company???

[Bacarri-BBY Social Media Specialist]

Hello, Trey0807,

Welcome to the Best Buy Forums!

We appreciate you taking the time to reach out regarding your appointment. Although, I do wish it were under better circumstances. This is far from the kind of feedback we would like to hear. I am sorry that this has been your experience thus far and would love to assist in any way I can.

I am happy to look into your appointment, but in order to better assist, I am going to need some more details. Please, private message me with the order number from the missed appointment, your full name, phone number, and e-mail address. To send it, click on the blue button bellow my signature. I look forward to hearing from you.

Regards,