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New Member
Posts: 1
Registered: ‎03-04-2023

TERRIBLE experience with Best Buy!

I purchased an open-box fridge from Best Buy in South Carolina and when they did the installation, the installation team broke the bottom freezer door, did not complete install, and left the fridge in my garage. 
I called to report this and they offered repair 3 weeks out! When I asked for a new fridge to be swapped, they would only give me credit in the amount of the open-box fridge(which was significantly less than a new model), not a new fridge or open box equivalent. Additionally, no efforts to make this right with me. I've been without a fridge now for over a month and still waiting on repair. Truly unacceptable and I would never recommend anyone purchase an appliance from Best Buy!

Social Media Specialist
Posts: 260
Registered: ‎10-12-2021

Re: TERRIBLE experience with Best Buy!

Welcome to the Best Buy Forums!

Hi iggyhop9. Thank you for taking the time to stop by our community forums and letting us know your this delivery. It's unfortunate that you've had a negative experience with us. I know an appliance purchase should be an exciting time, so I understand your frustration with the damage and the repair not being done yet. I would be happy to take a look into what options are available. 


Please send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.




Kadian|Social Media Specialist | Best Buy® Corporate
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