10-30-2020 03:39 PM
I would give this whole entire company ZERO STARS. Their customer service is TERRIBLE. First, I ordered a radio from them and wanted to get it installed everything good. I ordered it September 26, 2020. Weset up for an appointment for October 19th, 2020. I get their on October 19th and he tells me the lady who sold me it gave me the wrong part for it. Told me he would order it and would give me a call to get my car done on Thursday October 22nd to get it done. Did not get a call. Called them Sunday October 25th and was on hold for 30 minutes before I got to speak to ANYONE. Finally got to talk to him and he scheduled me October 30th to get it done. Today, I wanted to call to make sure they had my part so I don't have to drive all the way to Fairfield. I called, got put on hold for 25 minutes, talk to a lady and she went to transfer me but hung up on me. I called another time and it took an hour to talk to somene named Elizabeth. I asked to talk to a supervisor and she said she would put me on a "brief" hold. That hold took another 20 minutes. I get on the phone with her supervisor and tell him everything. Almost 2 hours to talk to someone and just to receive conformation for my appointment. This supervisor tried telling me they have "3000 calls every 2 hours" I don't believe that at all. Then followed up with "he can't help me with anything." For sitting on the phone for 2 hours while I'm at work also. This does not include how many times my mom called and how long she was on hold for. This is by far the WORST customer service and you guys will never get a dime from me, my friends, and family.
11-01-2020 05:38 PM
Welcome to our community, raqueltolbert.
Like you, I have the not unreasonable expectation that services I engage will be completed in the time frame to which a commitment has been made. Certainly having an incorrect part order is frustrating enough when it creates a delay, but endeavoring to confirm an appointment should not take such an extended amount of time. I apologize for our having disappointed you.
I would like to ensure that your comments are passed along. At which store did this occur? Was your installation completed on Oct. 30 as previously stated to you?