Delivery & Installation

[usherh]

I have an ongoing claim with Sedgwick because of some damage done to my property during a Best Buy appliance installation. I have provided the necessary information to move forward on my claim but I cannot get a response from Sedgwick via email or phone. I have been trying to get a response for more than a week.

Can someone from Best Buy please contact me who can reach out to Sedgwich to faciliate? I can provide the claim number via private message. Thank you.

[SeanM-BBY Social Media Specialist]

Good afternoon, usherh,

Welcome to our forums, and thank you for reaching out to us for assistance regarding your claim with Sedgwick.  It’s disappointing to hear you’ve not yet received any sort of updates regarding your claim in over a week, but I’ll be happy to see what we can do to get this process moving as quickly as possible.

For me to get started, I’ll ask that you send me a private message with the following information:

• Your first and last name
• Your phone number
• Your email address
• Your Sedgwick Claim ID #

As you can imagine, we don’t want you posting this private information on our public forums, so be sure to use the blue “Private Message” button in my signature to get this sent my way.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Hope to hear from you soon,

[usherh]

I messaged you with the requested information. Thank you.

[usherh]

Hello Sean,

I have not heard back from you. Did you get my private message?

Thank you.

[SeanM-BBY Social Media Specialist]

Good afternoon, usherh,

Thank you for getting back to me with this information.  My apologies for the delay in my response, as I was out of the office for the past few days, but I’ll be replying to your private message momentarily.  To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.

See you up there,