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New Member
Posts: 1
Registered: ‎09-24-2019

Supervisor

I have been trying since Sept 16 to get ahold of a supervisor in reference to the awe full communication I received which means none!!! In reference to my refrigerator that should of been delivered on Sept 14 and never was and no one contacted me I had to call the store multiple times to get a response this is not good customer service to a loyal Best Buy card customer for years!!!
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Posts: 9,241
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Registered: ‎09-29-2008

Re: Supervisor

Girlltpm,

 

Welcome to our community. Like you, my time is at a premium. The expectation is not unreasonable to to have services like delivery performed promptly and efficiently and, if complications develop, that communication is also swift and accurate. I was unhappy to read that none of these occurred for you and I regret our having disappointed you.

 

At this time, if you are still in need of assistance, I would encourage you to reach out to our Geek Squad Client Care team at (800) 304-1259. This dedicated team will be best equipped to assist you towards a resolution.

 

I hope this helps. Please know I am grateful you took the time to share your experience with us.

John|Social Media Specialist | Best Buy® Corporate
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