Delivery & Installation

[f15russell]

Store order number: {removed per forum guidelines}

Original order date: June 15

Delivery date: August 1

Requested exchange: Aug 5

Original frig died 4 days after delivery on 8/5. BB refrred us to Kitchen Aid who informed us the frig was refurbished and they would not fix. Three BB customer service people then apologized but never followed up or did anything. Finally, after 7 calls and maybe 9 agents, the dead frig was hauled away on 8/15. The frig we asked for as a replacement was not delivered and no reason was given. More calls to a call center but no follow up.

As of 8/22 we have no frig and all we have been offered is a refund for the dead Kitchen Aid. No one will follow up to get a new frig sent. No one will follow up with the local warehouse to get the refund processed. No one will explain why we were charged full price for a used/refurbished frig.

I'm Elite Plus and I cannot understand what happened to BB. I've gone from your biggest fan to a hater in 2 months. I've been promised 7 call backs and have never recieved one. Please help...please.

[Bill-BBY Retired: Senior Social Media Specialist]

Hello there, f15russell,

Congratulations on your new fridge purchase, though certainly it would have been great if it lasted more than 4 days from your delivery date.

It sounds like you need a team that is specially equipped to address the issues that you’ve put forth here.  Please contact our appliance support team at (800) 304-1259.  They are available between 8 a.m.–9 p.m. CT, 7 days a week.

My apologies for any inconvenience that this has caused you.