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New Member
Posts: 3
Registered: ‎01-12-2018

Still waiting....

I will never buy from BestBuy again. Ordered a tv online and it was supposed to be delivered between 8am and noon today. Fast forward 130 minutes past that window and still waiting (yep I'm a hostage in my own house). Not even the decency to call and let us know if they are on way (have called twice now and being told "you are next up for delivery"). Worse customer experience I think I have ever had.
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New Member
Posts: 3
Registered: ‎01-12-2018

Re: Still waiting....

And it gets better. They finally arrive and when I ask why I didn't even get a phone call giving me an ETA, the driver curses me off and says he doesn't need to drop off the tv. Gives me the hugest attitude after keeping me waiting since 8am with zero communication except to curse me out. I ended up taking the Tv from the back of their truck and had to carry it 75 yds back to my own house. Just the most miserable customer experience I have ever had in my life from start to finish.
Posts: 2,554
Topics: 17
Kudos: 258
Solutions: 136
Registered: ‎11-29-2016

Re: Still waiting....

Hi Hostage,

 

Welcome to our forums.  My apologies for the delay in our reply to your post, as we saw an uptick in traffic after the past holiday season.  We’re working to reply to our customers as soon as possible, and I truly appreciate your patience in awaiting our response.

 

Having to wait beyond your initial delivery window for your TV to arrive can certainly be a frustrating experience, but to hear the confrontational demeanor you describe the delivery team arriving with is especially disheartening.  I’d like to make sure this experience is fully documented here at our Corporate Headquarters, but because I was unable to locate your purchase using the information you provided upon joining our forums, I’ll need some additional information from you.

 

If you’d be so kind as to send me your order number or “FMS” number from your invoice in a private message, that should be enough information for me to properly document your experience for any coaching or training opportunities that may present themselves.  To send me this information privately, make sure you’re using the blue “Private Message” button in your signature.

 

Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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