01-12-2018 01:10 PM
01-12-2018 01:58 PM
01-22-2018 11:54 AM
Welcome to our forums. My apologies for the delay in our reply to your post, as we saw an uptick in traffic after the past holiday season. We’re working to reply to our customers as soon as possible, and I truly appreciate your patience in awaiting our response.
Having to wait beyond your initial delivery window for your TV to arrive can certainly be a frustrating experience, but to hear the confrontational demeanor you describe the delivery team arriving with is especially disheartening. I’d like to make sure this experience is fully documented here at our Corporate Headquarters, but because I was unable to locate your purchase using the information you provided upon joining our forums, I’ll need some additional information from you.
If you’d be so kind as to send me your order number or “FMS” number from your invoice in a private message, that should be enough information for me to properly document your experience for any coaching or training opportunities that may present themselves. To send me this information privately, make sure you’re using the blue “Private Message” button in your signature.
Hope to hear from you soon,
|SeanM|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!