Delivery & Installation

[GHP1]

I had a TV and surround sound installed on 2 March. The included in wall power supply wasn’t needed so I was promised a refund. I got an email on 3 March saying the refund had been processed and I’d receive this back to my card within 10 days. I contacted customer service after three weeks and was promised it would be escalated. I contacted them again after 4 weeks. Im still waiting for the refund. Help!

[Allan-BBY Senior Social Media Specialist · Accepted solution]

Hey, GHP1,

We appreciate you taking time to connect with us here on our forum, and given you have still not seen this refund I can understand your concerns. Can you send me a private message with your name, phone number, email address, and order number? To send me a private message simply click on the message button in my signature.

Thanks,