04-26-2021 01:35 PM
Solved! Go to Solution.
04-26-2021 03:44 PM
Thank you for visiting our online community, although I wish your first posts had been related to a positive experience. We sincerely appreciate you choosing Best Buy for this important investment. The delivery of new appliances should be a seamless process, so I am very sorry to hear things did not go as planned. On the rare occasions when unexpected delays occur, it is extremely important our customers are informed, in a timely manner. This does seem like an urgent matter, and something I would be happy to investigate.
Please know, you’ve reached the best place for support, as our team is based out of our Corporate Headquarters. With a bit more information, I’ll be permitted access to the order details. Going forward, I will do all I can to help, and I can also take the steps to ensure your feedback on this experience is formally documented.
To get started, please send a Private Message. For verification purposes, be sure to include your full name, email address, and telephone number. If the order number is immediately available, that would also be helpful.
05-04-2021 06:27 PM
05-05-2021 01:23 PM
Thank you for checking in with an update, and I appreciate your kind words. I’m glad I was ultimately able to help with a resolution.
We want you to be confident when making purchases with Best Buy, regardless of the platform you prefer to use. If you need help in the future, you’re always welcomed to reach back out. We’ll do all we can to help.