02-18-2019 07:56 PM
02-19-2019 01:29 PM - edited 02-19-2019 01:30 PM
I could only imagine how shocking it must have been to receive the news about your installation. We couldn't be more thankful for the time you've spent bringing this to our attention, and thank you for registering with the Best Buy forums!
The email provided at registration didn't allow me to locate any orders you're referring to, and I'm going to need some additional information to get started! Please send me your full name, phone number, email address, and order number(s) which have the installation from this second install team.
I want you to rest easy knowing that all of the moderators on these forums work out of the Corporate Headquarters in Richfield, MN, and we greatly appreciate the opportunity to explore any options that may exist to make for a better overall experience! Be sure to click the private message button below to send your information.