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Posts: 1
Registered: ‎07-30-2021

Smart Thermostat Installation Cancelled

I am a Total Tech Support member and on 5/3/21 I purchased two Honeywell Smart Thermostats with installation.  Since then I have scheduled intallation appoinments on three occasions, each cancelled due to lack of tech installers.  Each appointment I took the day off work to be home for the installation and each time I did not receive notification that the tech was not his way and the service cancelled.  I have tried to resolve the issue through the store with no satisfaction.  How do I get my purchase and installation fee refunded and more impotantly compensated for my lost days of work?

Posts: 6,667
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Registered: ‎08-21-2017

Re: Smart Thermostat Installation Cancelled

Hello, marialpace,


Thank you for taking the time to reach out to us here on our community forums. I appreciate you letting us know letting us know about your experience with these installation appointments. I know it's not easy to set time aside for an appointment and can understand wanting to return these smart thermostats and cancel any future appointments. 


I'd like to review your purchase and see what options I may have to assist you at this time. I will need a bit more information in order to begin looking into this. Can you please send me a private message that includes your:


Full name

Email address

Phone number


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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