Delivery & Installation

[AD2]

Sent my full details, please confirm if you have received or not....

[AD2]

Thankyou, appreciate your help.

[AD2]

Kayla, can you also pass this info to your team!

[Kayla-BBY Social Media Specialist]

Thank you for following up, AD2! I have received the private message with your full name, phone number, and email address. I truly appreciate you sending those details my way. 

Using that information, I believe I have located your original order numbers from summer 2020. I am currently reaching out to support partners with this information to look into what may be possible going forward. It may take a few business days for my partners to get back to me and I will be out of the office on Sunday and Monday. With that in mind, if I do not have more information before those days, I will plan to follow up with you again when I return to the office on Tuesday. 

Thank you in advance for your patience!

[AD2]

Everyone says the same thing to wait with patience and then turn-around and say it has been a long time!!! 

Now you can see for yourself how it tookso long and nothing is done but have been fully charged for it!

Not fare!

[Kayla-BBY Social Media Specialist]

I appreciate you sharing your worries about waiting for a reply or update. While I cannot promise a specific resolution, I can promise that I will follow up with you in the way I described in my previous message. 

[AD2]

Appreciate your follow-up. 

However, is it not Best Buy's responsibility to resolve after charging full amount of the order? Should they not be fullfilling their side of the work?

[Kayla-BBY Social Media Specialist]

I hear what you're saying, and I understand wanting solid answers. However, at this time, I'm unable to provide assurances of a specific answer, only that I will let you know when I hear back from support partners so we can go from there. 

Respectfully,

[Kayla-BBY Social Media Specialist]

Hello, AD2,

I hope you had a good weekend and start to your week! Currently, I'm still waiting for some additional information from support partners on this. I will follow up with you again on Thursday if I don't have an update before then. 

Thanks,

[AD2]

Ok, will be waiting for your response. Thanks