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Member
Posts: 18
Registered: ‎05-06-2021

Re: Smart Home Wiring - Not one cable labeled!

Sent my full details, please confirm if you have received or not....

Member
Posts: 18
Registered: ‎05-06-2021

Re: Smart Home Wiring - Not one cable labeled!

Thankyou, appreciate your help.
Member
Posts: 18
Registered: ‎05-06-2021

Re: Smart Home Wiring - Not one cable labeled!

Kayla, can you also pass this info to your team!
Posts: 2,662
Topics: 108
Kudos: 109
Solutions: 131
Registered: ‎10-19-2017

Re: Smart Home Wiring - Not one cable labeled!

Thank you for following up, AD2! I have received the private message with your full name, phone number, and email address. I truly appreciate you sending those details my way. 

 

Using that information, I believe I have located your original order numbers from summer 2020. I am currently reaching out to support partners with this information to look into what may be possible going forward. It may take a few business days for my partners to get back to me and I will be out of the office on Sunday and Monday. With that in mind, if I do not have more information before those days, I will plan to follow up with you again when I return to the office on Tuesday. 

 

Thank you in advance for your patience!

Kayla|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 18
Registered: ‎05-06-2021

Re: Smart Home Wiring - Not one cable labeled!

 

Everyone says the same thing to wait with patience and then turn-around and say it has been a long time!!! 

 

Now you can see for yourself how it tookso long and nothing is done but have been fully charged for it!

 

Not fare!

Posts: 2,662
Topics: 108
Kudos: 109
Solutions: 131
Registered: ‎10-19-2017

Re: Smart Home Wiring - Not one cable labeled!

I appreciate you sharing your worries about waiting for a reply or update. While I cannot promise a specific resolution, I can promise that I will follow up with you in the way I described in my previous message. 

Kayla|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 18
Registered: ‎05-06-2021

Re: Smart Home Wiring - Not one cable labeled!

 

Appreciate your follow-up. 

 

However, is it not Best Buy's responsibility to resolve after charging full amount of the order? Should they not be fullfilling their side of the work?

Posts: 2,662
Topics: 108
Kudos: 109
Solutions: 131
Registered: ‎10-19-2017

Re: Smart Home Wiring - Not one cable labeled!

I hear what you're saying, and I understand wanting solid answers. However, at this time, I'm unable to provide assurances of a specific answer, only that I will let you know when I hear back from support partners so we can go from there. 

 

Respectfully,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 2,662
Topics: 108
Kudos: 109
Solutions: 131
Registered: ‎10-19-2017

Re: Smart Home Wiring - Not one cable labeled!

Hello, AD2,

 

I hope you had a good weekend and start to your week! Currently, I'm still waiting for some additional information from support partners on this. I will follow up with you again on Thursday if I don't have an update before then. 

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 18
Registered: ‎05-06-2021

Re: Smart Home Wiring - Not one cable labeled!

Ok, will be waiting for your response. Thanks