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Posts: 2,662
Topics: 108
Kudos: 109
Solutions: 131
Registered: ‎10-19-2017

Re: Smart Home Wiring - Not one cable labeled!

Hello, AD2,

 

Thank you for your patience while I have been researching and partnering with support partners and field leaders in your area. After careful consideration, it has been determined that another service team will not be sent to your home in this matter as all work was completed in accordance with the service Scope of Work (SOW). This includes marking the pulls, neatly dressing wires, grouping, and zip tying. I understand that this is not the answer you were hoping for. While it does not change the answer, please know that your feedback has been taken seriously and reached the corporate level. This is Best Buy’s final and official answer in this matter.

 

If you have questions or concerns about a different matter in the future, you are certainly welcome to reach back out.

 

Respectfully,

Kayla|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 18
Registered: ‎05-06-2021

Re: Smart Home Wiring - Not one cable labeled!

 

That is a complete lie! And this is Best Buy's corporate answer?

 

Not 1 wire is labeled! 

 

They are NOT "neatly dressing wires, grouping, and zip tying " - they are all hanging in a big bunch.

 

No documentation i,e work completion receipt was handed to us, if you have any can you share with us.

 

I can certartainly share proof of what I'am saying, 

 

 

 

 

Posts: 2,662
Topics: 108
Kudos: 109
Solutions: 131
Registered: ‎10-19-2017

Re: Smart Home Wiring - Not one cable labeled!

I understand that you disagree and will certainly record it here at the Corporate level. However, this answer has not changed and is the final answer. 

 

Regards,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 18
Registered: ‎05-06-2021

Re: Smart Home Wiring - Not one cable labeled!

 

It is useless dealng with cheating Best Buy people all the way coorporate level. Good to know and be aware!

 

Your answer is final for you but not for us who have been deceived and cheated!

 

Trusted Contributor
Posts: 2,784
Registered: ‎02-07-2011

Re: Smart Home Wiring - Not one cable labeled!

Your still really only out around 35$....  

 

You plug in this tool and you can see exactly which wire is run where in seconds....

 

Screenshot_20220210-191030.png

Member
Posts: 18
Registered: ‎05-06-2021

Re: Smart Home Wiring - Not one cable labeled!

 

Thanks for your helping, appreciate it.

 

What is upsetting, is that Best Buy is out-right lying with specific details, of labelling and organizing. When they did not do any of that at all!