02-03-2022 02:33 PM
Thank you for following up, AD2! I have received the private message with your full name, phone number, and email address. I truly appreciate you sending those details my way.
Using that information, I believe I have located your original order numbers from summer 2020. I am currently reaching out to support partners with this information to look into what may be possible going forward. It may take a few business days for my partners to get back to me and I will be out of the office on Sunday and Monday. With that in mind, if I do not have more information before those days, I will plan to follow up with you again when I return to the office on Tuesday.
Thank you in advance for your patience!
02-03-2022 03:18 PM
Everyone says the same thing to wait with patience and then turn-around and say it has been a long time!!!
Now you can see for yourself how it tookso long and nothing is done but have been fully charged for it!
02-03-2022 04:28 PM
I appreciate you sharing your worries about waiting for a reply or update. While I cannot promise a specific resolution, I can promise that I will follow up with you in the way I described in my previous message.
02-03-2022 06:18 PM
Appreciate your follow-up.
However, is it not Best Buy's responsibility to resolve after charging full amount of the order? Should they not be fullfilling their side of the work?
02-03-2022 06:46 PM
I hear what you're saying, and I understand wanting solid answers. However, at this time, I'm unable to provide assurances of a specific answer, only that I will let you know when I hear back from support partners so we can go from there.
02-08-2022 01:03 PM
I hope you had a good weekend and start to your week! Currently, I'm still waiting for some additional information from support partners on this. I will follow up with you again on Thursday if I don't have an update before then.