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Member
Posts: 18
Registered: ‎05-06-2021

Smart Home Wiring - Not one cable labeled!

 

Hello,

 

Last summer, around June 2020 we had paid for 150 Cat6 runs for our new home before dry-wall in preparation and hopes of smart-home. Best Buy Geek Squad Manager along with in-home advisor came did walk through and checked everything and confirmed that after wires are run, they will be labeled, organized and documented.

 

Geek Squad team came and installed sevaral wire-runs. Everytime we have asked about labeling them, they said they would do it at the end, after they are done wiring. This was starange to us, as the normal practice is to label then and then do the wire-pulls. So, we had asked this several times to the Geek Squad Leads and Manager and we got the same asnwere all the time.

 

They came for few days and then there was no show, they left some things in the house also. No documenattion was provided, none of the wires are labelled. We followed-up several times with store and they kept saying that they will return. Not until this day.

 

All our pre-planning is down the drain along with the money we paid.

 

Best Buy is acting like they can do whatever and get away without any accountability! Is this fair??

 

Posts: 6,667
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Registered: ‎08-21-2017

Re: Smart Home Wiring - Not one cable labeled!

Welcome back, AD2,

 

Thank you for stopping by our community forums again and letting us know about your experience with this Geek Squad installation. Having done some wiring in my home, I know that good documentation and labeling is worth it's weight in gold. Our goal is to make sure every Geek Squad service meets your needs so I'm disappointed to hear that this project wasn't completed to your satisfaction.

 

You mentioned that these service appointments were completed last year, is that correct? Did you follow up with the Geek Squad at that time? Has anything happened recently that reminded you of these appointments?

 

Because of how much time has passed, my options to assist you are very limited. With that said, I would be glad to review any notes that may have been left after this service if you have any questions. Please let me know how I can best assist you moving forward!

AndrewB|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 18
Registered: ‎05-06-2021

Re: Smart Home Wiring - Not one cable labeled!

Yes, since then I have continuously followed-up with Geek Squad, they never responded, so followed-up with store manager(s) and also their managers. Every one that we could find, but nothing was done.

Everything is electronic and can be tracked, so maybe next time we should come here right away...
Posts: 413
Topics: 15
Kudos: 58
Solutions: 17
Registered: ‎02-08-2019

Re: Smart Home Wiring - Not one cable labeled!

Hello, AD2.
 

As my colleague previous mentioned, it may be that we are quite limited with supplying a resolution based on the length of time this service was conducted or offered. However, we are more than happy to determine what options you may have at your disposal.

 

Would you share your full name, phone and email with us by selecting the blue ‘Private Message’ button near my signature, please?  This will aid us in verifying and fully accessing your account.

 

We look forward to assisting you soon.

Wesley|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 18
Registered: ‎05-06-2021

Re: Smart Home Wiring - Not one cable labeled!

 

No one from Best Buy did anything about this. 

Member
Posts: 18
Registered: ‎05-06-2021

Re: Smart Home Wiring - Not one cable labeled!

I did send private messages and all the details as well!

Trusted Contributor
Posts: 2,763
Registered: ‎02-07-2011

Re: Smart Home Wiring - Not one cable labeled!

They screwed this up for.sure, I always label while pulling.

However a cat 5/6 tracer is only $35 on Amazon. It's not a disaster and you can label them pretty easy with this tool
Posts: 2,662
Topics: 108
Kudos: 109
Solutions: 131
Registered: ‎10-19-2017

Re: Smart Home Wiring - Not one cable labeled!

Hello, AD2,

 

Thanks for following up! I'm sorry if there has been any confusion. It looks like we did not receive confirmation of all your information when you last reached out. If a separate private message with the remaining details went astray at the time, I'm very sorry for any inconvenience that may have caused. If you are still wanting assistance in this matter, I will be glad to look into this further to see what may be possible. To get started, I will need you to send verification of your full name, phone number, and email address. If you remember the names of any of the leaders that you worked with on this, that would also be helpful. Please be sure to send this information via private message to protect your privacy. 

 

Respectfully,

Kayla|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 18
Registered: ‎05-06-2021

Re: Smart Home Wiring - Not one cable labeled!

All the details you are asking are in the private message sent.

 

It is all electronic, you shouldbe able to get to them.

 

This is how you all are make us go in ircles without any resolution!!

 

If we cannot get any resolution even here, we have to persue external options to get this resolved, as Best Buy has failed to resolve, inspite of us trying all posible ways....

Posts: 2,662
Topics: 108
Kudos: 109
Solutions: 131
Registered: ‎10-19-2017

Re: Smart Home Wiring - Not one cable labeled!

During our last conversation with you, we did not receive all necessary verification information from you to proceed with a review of your account or take further action. Beyond that, it has been quite a long time since we last spoke with you. Due to our commitment to customer privacy, once a certain amount of time has passed, we are obligated to reverify a customer's details to ensure we are speaking to the right person. Learn more about how Best Buy approaches privacy concerns on our website here.

 

For us to look into this situation, you will need to send a private message with your full name, phone number, and email address. If you happen to remember the names of any of the leaders you worked with at the store previously, please also include that information in your message. I do hope you will send your verification information my way to allow me to review what may be possible going forward. 

 

Respectfully,

Kayla|Social Media Specialist | Best Buy® Corporate
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