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Posts: 1
Registered: ‎09-21-2019

Small ding on refrigerator

I have sent two emails to Best Buy email addresses with a picture attached.  The issue is our refrigerator was delivered with a small ding in the door.  I would like to have a conversation with someone about a reasonable solution and I am sure it will require us sending a picture.  Why is it so difficult to start with a email and picture.  

Posts: 18,109
Topics: 2,979
Kudos: 652
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Registered: ‎09-29-2008

Re: Small ding on refrigerator



Welcome to our community. I shop a lot online and there is very little that has disappointed me more than discovering an item to be damaged when I receive it. Of course, it doesn't help either if your attempts to get help have not resulted in success. I regret that you're having to cope with such a situation.


I'd like to look into options for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:


  • Your full name
  • Your telephone number
  • Your email address
  • Your order number, or
  • The Customer Service PIN from your store purchase receipt

To send me a private message, please click the button labeled "Private Message" in my signature below. 


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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