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New Member
Posts: 1
Registered: ‎07-05-2019

Setup Charge

We just bought a tv and sound bar.  The web site advertised free delivery and a $100 charge for setup.  Our invoice included $250 for setup.  The Magnolia person we worked with said the extra $150 was to connect the sound bar.   Seems like a lot but maybe I don’t understand.  Is this reasonable?

Posts: 872
Topics: 66
Kudos: 171
Solutions: 37
Registered: ‎10-19-2017

Re: Setup Charge

Hello there, Rrcbob,


Welcome to our Best Buy forum community! 


It's important to us that you get the most out of your products, so we appreciate that you opted for a Magnolia Agent come out and set up your new TV and soundbar to ensure everything is set up correctly.


That said, I can understand why that price would be surprising if no one explained the cost, or what the service covered beforehand. I'd be happy to take a deeper look into your service appointment, so I can better explain what that service fee covered.


Using the blue "Private Message" option in my signature, can you please send over your full name, phone number, and email?



Elle|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-10-2019

Re: Setup Charge

wow, thank you for answer, that's useful for me Smiley Happy