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Posts: 1
Registered: ‎02-12-2020

Service expectations

We have consistently bought appliances and electronics from the Best Buy near our home.  And consistently, there has been a problem with what the store promised versus what has been delivered.  We went so far as to pay for the service contract and even something as simple as a television drop off was not what was promised in the store.  When we moved, we bought an entire new home full of electronics.  There were problems with the installation and the billing.  Also, problems with the installation with the new washer and dryer we bought.  Recently, we bought a TV.  First, I had it delivered only because the salesman said they would take the box away when they delivered.  The delivery guys insisted they didn't do that.  Then, when we asked for set up that we pay the monthly service charge for, they said that couldn't be done for 2.5 weeks.  So the promise of the service enhancement was voided by the time.  I hate to see retail in our neighborhood fail.  We want to support brick and mortar retail in our neighborhood.  But even though we want to help and are willing to pay a little more, setting a service expectation that is never met has made me hesitant to ever go to the local Best Buy again. The most upsetting thing is I'll have to go to Fry's or Amazon, but at least I know what I'm getting.     

Posts: 7,190
Topics: 116
Kudos: 374
Solutions: 394
Registered: ‎12-23-2016

Re: Service expectations

Hello, dgoldh20,


Welcome to  he Best Buy Community forums. Thanks so much for being a Best Buy customer, and for reaching out to us about this. I'm sorry that you've been running into so many issues with your purchases from us.


We haven't taken boxes away with deliveries for some time now, so I'd like to follow up with your local store to make sure that they correct this going forward.


As for scheduling that set-up, we work hard to get to everyone as quickly as we can, but sometimes we do get booked out for a couple weeks. I'm afraid we'll need to wait for an Agent to have an opening to get that completed.


Please send along a private message by using the link in my signature. I'll need your name, email address, phone number, and the store location and rough date of that television purchase.


If you have any other specific concerns you'd like me to look into, I'll be happy to do that if you share the details with me as well.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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