04-10-2021 10:12 PM
04-12-2021 11:54 AM
Hey there, Laurenkratz!
Thank you for joining our community here on the Best Buy Forums. As the person who does the laundry for my household, I understand that getting a new washer and dryer can be exciting. I am sure that you are eager to have your units up and running, and I am sorry to hear that installation was not able to occur as originally anticipated. I am happy to look into this further!
To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature.