Delivery & Installation

[Stbgregory]

I purchased a new Nordic Track Commercial 2950 treadmill on Feb 15, 2021, and it was delivered and assembled by BBY technicians on March 9. The next day, I used the equipment for the first time and it was extremely noisey. A loud creaking sound when I step on to the treadmill and it is espeically loud when I use the incline and decline feature. Contacted warranty (ICON fitness service support) company on March 10, after sending them numerous videos and a whole lot of back and forth, they sent to my house a treadmill replacement walking board. I waited until April for them to send a technician to replace the part. Two technicians, examined the treadmill, and said that it was not the running board and diagnoised the problem as the frame itself. Upon their inspection, they said the treadmill noise like it was old. Upon further inspection they took pictures of rusted out areas, and told me that they believe this treadmill was a refurbished piece of equipment. Additionally, the feature that allows you to adjust the treadmill monitor is none existent. This is an old treadmill and I paid for a brand new treadmill, a total of $3,590. I would like for this to be replaced with a new treadmill model Commercial 2950 as I originally tried to purchase. 

[AndrewB-BBY Social Media Specialist]

Good afternoon, Stbgregory,

Welcome to our community forums and thank you for taking the time to let us know about your experience with this order. I know a new treadmill is no small purchase and if I were in your shoes I would certainly want to make sure I received not only the correct product, but a new one. I would be glad to help you explore what options we may have to assist you moving forward.

I do have a few questions moving forward. You mentioned that you contacted ICON fitness service support. Can you please provide some more details about who this company is? Did you contact Best Buy after this delivery was completed?

I'd like to review your case history as well and will need a bit more information in order to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Order number

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

[Stbgregory]

I must say that my faith in Best Buy is renewed and restored. They immediately saw to it that a replacement treadmill was expeditied to me in short order. This is worthy of a new post!

[Stbgregory]

So in my previous post 04/26/2021 I described a problem I had with a newly purchased Nordic Track treadmill. Within one day I was contacted by best buy representatives to provide additional information and by the end of the week I had a replacement treadmill in my home gym. The technicians disassemble the old one, removed it, and assembled the new treadmill, at no cost to me. Thank so much AndrewB and Sarah, who were the two representatives on the case and they provided World Class customer service to me. Thanks to both of them my faith in Best Buy have been restored and renewed!!

[Sarah-BBY Social Media Specialist]

Hi there, Stbgregory.

It is nice to hear from you. Thank you for checking in with an update, and for your kind words. It sounds like everything worked out with the exchange, so we hope you are now enjoying the new treadmill. Again, we thank you for your patronage, and we appreciate you allowing our team the opportunity to make things right.

Sincerely,