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Posts: 1
Registered: ‎01-09-2019

Sedwich not responding to my claim. Every call leads to a dead end!

[ Edited ]

I have been waiting two weeks to hear back from Sedwick and have not been contacted. The agent Esmeralda {removed per forum guidelines} at Bestbuy who is handling the case has not replied to my emails and will not call me back. I have called several times and she is always busy on the line with other customers. The rep I speak to says she will call me back ASAP and she never does.

 

As of Sedwick...the number I call keeps going to directly to voicemail. I have left several voicemails and have yet to be contacted. It is now two weeks since the initial delivery and I have not been able to speak to a claims representive. I did some research online and have found hundreds of complaints that match the same exact experience that I'm having. The only number we are given is this same number 855-832-1338 which goes directly to voicemail.

 

As of today, I was able to reach a rep at another Sedwick number (1-800-620-7409). Stating my situation and claim number, they gave me the same number above. I told her what happens when I call that number and she looked into my claim number. She said a rep named Sean is handling my case and transferred me directly to him. Line rings and surprise, it goes directly to voicemail. Even worse, his voicemail inbox is full and he can't take voicemails at the time!

 

This is by far the most frustrating experience I've had in a long time. I have taken two days off work to be home for the stove installation. The first one was banged up during delivery so I asked for an exchange. My kitchen island countertops are cracked from both installations. My stove slides back and forth when I open the oven door. The legs to the stove are not deployed so the entire weight of the stove is on my countertops and causing more damage to the cracks.

 

This has been a complete goose chase. I'm now in the process of filing a consumer complaint with the government. I can't believe Best Buy would put a customer through this. I have spent thousands and thousands of dollars buying from them. I would expect they would hire a more reputable and responsive insurance company to process such claims.

Posts: 2,152
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Registered: ‎08-08-2017

Re: Sedwich not responding to my claim. Every call leads to a dead end!

Good afternoon, alwaysgifted84,

 

Welcome to our community.  Whenever I have something installed or delivered in my home, I trust that the teams who perform any work will treat my property with care and be sure to not cause any damages.  I was unhappy to hear you’ve had such troubles reaching both Best Buy and Sedgwick to discuss your concerns, and I regret any inconvenience created by this situation.

 

In order for me to look into this further for you, I’ll need some additional information.  When you can, please send me a private message that includes the following:

 

  • Your full name
  • Email address
  • Phone number
  • Sedgwick claim number
  • Order number, or
  • Customer Service Pin from the bottom of your receipt

 

To send me a private message, just click on the blue button in my signature below labeled “Private Message”. 

 

I hope to hear from you soon.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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Highlighted
Posts: 2,152
Topics: 41
Kudos: 366
Blog Posts: 16
Solutions: 131
Registered: ‎08-08-2017

Re: Sedwich not responding to my claim. Every call leads to a dead end!

Hi David,

 

Thank you for sharing the requested information.  I’ve contacted my partners at Sedgwick and requested that a representative reach out to you with an update at their earliest convenience.

 

I hope this helps, but if you need any further assistance down the road, please feel free to reach back out anytime.

 

Sincerely,

Sam|Retired Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!