07-15-2020 09:40 AM
07-20-2020 02:47 PM
Welcome to the forum, and thank you for reaching out regarding your damage claim. It is always expected that the services rendered, whether by Geek Squad or a contracted party, be completed in a professional and timely manner. I'm sorry to hear that your refrigerator delivery resulted in damaged tile, something you understandably want taken care of quickly in any case, but especially so when you have a young daughter crawling around.
Furthermore, I apologize if you've had difficulties with your claim through Sedgwick Claims Management Services, Inc as you had a contracted party perform the delivery. I understand there's been some confusion surrounding what party performed the services, and I would be delighted to see how I may help. Please keep an eye on your inbox in the top right corner of the page for the private message I'm sending your way.