Delivery & Installation

[sandeln63]

On August 25 a over the counter Microwave oven was installed at my home by Geek Squad.  Damage was done during installation to my bathroom wall and medicine cabinet in the next room.  

The installer took photos and opened a case.  I have opened a claim to Sedgwick for damages done to my home during the installation of the Microwave over-the-range oven I purchased from Best Buy.  The purchase date was 8/17/2021 and the installation date was 8/25/2021. 

I received a claim number from Sedgwick.  I received an email from a Sedgwich claims adjuster.  They requested that I send them an estimated.  I have sent this information to them multiple times, but have received no further instructions or contact from them.  I have also contacted Best Buy by phone, email, and chat.  Each time I was told that my case was being escalated, but heard nothing back.  This problem has been ongoing since August and it is now November 16th and nothing is being done by Best Buy and Sedgwick to address this.

I am extremely frustrated by the lack of support and concern by both Best Buy and Sedgwick.  This is the worst customer service I have ever experienced.  If someone from either Best Buy or Sedgwick see this post I would appreciate a response.  I would be happy to provide all the neccessary information to you in a private message chat so we can resolve this issue. 

[AndrewB-BBY Social Media Specialist]

Welcome, sandeln63,

Thank you for taking the time to reach out to us here on our community forums and bringing this installation to our attention. Having had several appliances installed in my home, I know that I would want any damage to be repaired as quickly as possible. I know if I were in your shoes I would also be concerned that it's been so long since you've received an update, I'd be glad to see what I can to assist you at this time.

I'd like to reach out to our partners at Sedgwick Claims Management Services to check on the status of this claim. I will need a bit more information about this so I can begin this process. Can you please send me a private message with your:

Full name

Email address

Phone number

Order number

You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to further assisting you.

[sandeln63]

Thanks I sent the information to you in a private chat.

[sandeln63]

I never heard anything back from Sedgwick.  So this claim is still open and nothing has been done. 

[Sarah-BBY Social Media Specialist]

Hello, sandeln63,

Thank you for checking in with us. Considering you had initially reached out in November, I understand why you would have expected this to have been resolved. If you have not heard from Sedgwick, I’d be happy to see if I can help put you in touch with them.

When convenient, you’re welcomed to send a Private Message, as I will need to first complete the required verification process. In your message, please include your full name, email address, and telephone number. If you happen to have the Claim number, that information will also be helpful.

Sincerely,