11-16-2021 02:12 PM
On August 25 a over the counter Microwave oven was installed at my home by Geek Squad. Damage was done during installation to my bathroom wall and medicine cabinet in the next room.
11-17-2021 02:49 PM
Thank you for taking the time to reach out to us here on our community forums and bringing this installation to our attention. Having had several appliances installed in my home, I know that I would want any damage to be repaired as quickly as possible. I know if I were in your shoes I would also be concerned that it's been so long since you've received an update, I'd be glad to see what I can to assist you at this time.
I'd like to reach out to our partners at Sedgwick Claims Management Services to check on the status of this claim. I will need a bit more information about this so I can begin this process. Can you please send me a private message with your:
You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to further assisting you.
|AndrewB|Social Media Specialist | Best Buy® Corporate|
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11-17-2021 06:41 PM
01-30-2022 03:03 AM
I never heard anything back from Sedgwick. So this claim is still open and nothing has been done.
01-30-2022 12:33 PM
Thank you for checking in with us. Considering you had initially reached out in November, I understand why you would have expected this to have been resolved. If you have not heard from Sedgwick, I’d be happy to see if I can help put you in touch with them.
When convenient, you’re welcomed to send a Private Message, as I will need to first complete the required verification process. In your message, please include your full name, email address, and telephone number. If you happen to have the Claim number, that information will also be helpful.
|Sarah|Senior Social Media Specialist | Best Buy® Corporate|
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