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New Member
Posts: 1
Registered: ‎01-21-2022

Sedgwick not responding

Good afternoon - 

 

We had a television delivered at the beginning of December.  The delivery drivers ran over our mailbox.  After much confusion on Best Buy's part, we finally filed a claim with Sedgwick.  We have sent them pictures and an estimate for a replacement and have not heard back.  We have emailed and called with no response.  Today, I called the Best Buy customer service line and spent fifteen minutes listening to the representative search for my order number in silence before being transferred to Sedgwick with not a word from the rep.  Can someone please actually help me?

 

Sarah

Posts: 133
Topics: 4
Kudos: 34
Solutions: 11
Registered: ‎11-08-2021

Re: Sedgwick not responding

Hello, smeads10,

 

Thanks for joining us here on the community forums. Although, I wish it were under better circumstances. Having property damage during a delivery is never ideal. I can understand your concern about the damage claim. The only option we have is for you to contact Sedgwick at BestBuyClaims@sedgwick.com.

 

Thanks,

Aaron G|Social Media Specialist | Best Buy® Corporate
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