Delivery & Installation

[smeads10]

Good afternoon - 

We had a television delivered at the beginning of December.  The delivery drivers ran over our mailbox.  After much confusion on Best Buy's part, we finally filed a claim with Sedgwick.  We have sent them pictures and an estimate for a replacement and have not heard back.  We have emailed and called with no response.  Today, I called the Best Buy customer service line and spent fifteen minutes listening to the representative search for my order number in silence before being transferred to Sedgwick with not a word from the rep.  Can someone please actually help me?

Sarah

[AaronG-BBY Social Media Specialist]

Hello, smeads10,

Thanks for joining us here on the community forums. Although, I wish it were under better circumstances. Having property damage during a delivery is never ideal. I can understand your concern about the damage claim. The only option we have is for you to contact Sedgwick at BestBuyClaims@sedgwick.com.

Thanks,