Delivery & Installation

[Racheltrejo]

I have had an issue with a Best Buy fridge install that was done on 10/26/21. For over a month water was leaking snd we had no idea. Started contacting Sedgwick in December and have gone back and forth. They have lied about different contractors and I sent them over another estimate and have not heard back for over a week. I’ve been told a supervisor was supposed to call me back 2 days ago and everyone I call there is an excuse( she’s not in, she’s on a call, in a meeting, computer issues) this is ridiculous. I need to get my kitchen fixed. My claim number is {removed per forum guidelines}

[Riley-BBY Social Media Specialist]

Hello, Racheltrejo.

Thank you for reaching out to us through our Forums, however I wish it were on better circumstances. I would be frustrated too if I was getting the loop around. I would like to take a look and see what can be done to fix the situation. If you don't mind reaching out to us through private message, we can go into more detail about the situation. Please let us know as soon as you can. 

Thank you, 

[Racheltrejo]

Have not received any response from when I sent a private message. I need help with Sedgwick getting the runaround and I don’t know who else to turn to other than sending an email straight to Corie Barry

[Riley-BBY Social Media Specialist]

Hey, Racheltrejo.

I have received and responded to your private message. Please respond as soon as you can. 

Thank you,