01-13-2023 07:34 PM
On 05/10/22, delivery representatives for Best Buy/Sedgwick delivered a washer and dryer. While installing the washing machine, one of the delivery men was trapped behind the washing machine and used the utility sink as a step to get out from behind the washing machine. He stepped into the utility sink, placing his full weight into the sink while doing so and stepped out onto the floor. This action caused the utility sink to break and crack and continues to leak water. I then proceeded to follow instructions and file a claim.
Today is 01/13.23 and the claim has yet to be resolved. Two delivery emplyees (Jose Fonseca and Mateo Smith provided zero assistance and zero empathy over the situation). I visited the Mayfield Rd, Mayfield Heights, OH Best Buy location and spoke to a couple of employees who washed their hands of the situation and only provided this man's email address (Chris Falcone) who never responded to my email. I have reached the following Sedgwick employees who also provided no assistance (Deanna Morschen, Kiyah Thomas, Craig Reese, Heather Doughty, Brittany Lauderdale). And worst of all is Sedgwick employee Katherine Huff. Katherine is supposed to be the individual managing my claim, however she has not sent the check for restitution, nor has she returned my recent emails or phone calls.
I have sent photos of the damage caused by the delivery men and an official estimate of damage as was requested. I have done everything that has been asked to help resolve the issue and Best Buy/Sedgwick has done nothing. The amount of stress and anxiety this has caused is immeasureable.
I want help in resolving this matter, please.
01-14-2023 10:06 AM
Thank you for joining the Forums and for reaching out to us today.
I hate to hear you have been having trouble reaching support regarding your damage claim, and would be happy to see what I can do to assist. To begin, please send me a private message with your claim number, along with your full name, phone number, and email address. You can send me a private message by logging into the Forums and clicking the blue button across from my signature on this post.
01-14-2023 04:04 PM
I hadn't heard back from you yet, and wanted to let you know that I will be out of the office the next 2 days. I will be able to respond to any messages sent on Tuesday when I return.
Social Media Specialist
Best Buy Corporate
01-20-2023 07:15 AM
This topic has been moved to Delivery and installation for further review.