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New Member
Posts: 2
Registered: ‎06-05-2018

Sedgwick - no response regarding damaged wall during delivery, extremely frustrating

[ Edited ]

Hi,

 

My wife and I had an entire set of LG appliances delivered to our home back in March (nearly 3 months ago) and the delivery men tore-up the enterance to our kitchen. Upon contacting customer service to file a claim, we were told to call Sedgwick. After several weeks of calls we finally got a call back from an individual requesting photos. As requested, I sent these to his cell phone, but then recieved no response. That was over a month ago. I have now repeadedly called Sedgwick but I can only leave messages and those messages are never replied to. This is extremely frustrating and also disappointing since I have bought all my appliance from BBY and doubt that I ever will again based on this experience. As a Best Buy Elite Plus member for several years, this is also very upstetting. 

 

Please note that I have pictures and a claim number that I can share when requested. 

 

Please let me know how we can finally get this resolved. 

 

Thanks,

Tim {removed per forum guidelines}

Posts: 8,511
Topics: 408
Kudos: 568
Solutions: 359
Registered: ‎09-29-2008

Re: Sedgwick - no response regarding damaged wall during delivery, extremely frustrating

Hello Tim,

 

Welcome to our community -- though I certainly wish it were under better circumstances -- and thank you for your loyalty as a My Best Buy Elite member. I must confess that I cannot begin to imagine your frustration at having your property damage claim still lingering after all this time. I apologize for your having to cope with these ongoing circumstances.

 

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

 

  • Your telephone number
  • Your email address
  • Your Sedgwick claim ID number

 

To send me a private message, please click the button labeled "Private Message" in my signature below. I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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Posts: 8,511
Topics: 408
Kudos: 568
Solutions: 359
Registered: ‎09-29-2008

Re: Sedgwick - no response regarding damaged wall during delivery, extremely frustrating

Hello Tim,

 

Thank you for sharing the requested information.

 

I have alerted my partners at Sedgwick to your concerns. You should be contacted by an adjuster within the next few business days.

 

If you have questions or concerns in the interim, please be sure to let me know. I'm very grateful you took the time to make us aware of your circumstances.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎06-05-2018

Sedgwick - no response regarding damaged wall during delivery, extremely frustrating

Hi,

 

I'm trying to contact John from Richfield, MN (who was dealing with my claim), but apparently you can only post so many private messages, so I need to come back to the main message board. In any case, here we go...

 

Since John's message, I was contacted rather quickly by Sedgwick, which I do appreciate. A technician came out to our house on 6/18, took pictures of the damages, had me sign a piece of paper (I was told it was to authorize work), and then I haven't heard from anyone after I was told I would be contacted in a few days. That was nearly 2 weeks ago and I was not given a contact number.

 

I'm beginning to feel like I'm being completely scammed in all this (particularly me signing a paper and not hearing from someone). I seriously can't help but feel that I'm being forced to jump through hoops until I give up, like this is all part of some big game to avoid paying for the damages you have caused. This has been since March now and I would like this resolved. At this point, can't someone just cut me a check reflective of an estimate and be done with it? This is just getting ridiculous at this point.

 

If this cannot be sorted out in an apporpriate time and manner I will be contacting the better business bureau.

 

Tim 

Posts: 8,511
Topics: 408
Kudos: 568
Solutions: 359
Registered: ‎09-29-2008

Re: Sedgwick - no response regarding damaged wall during delivery, extremely frustrating

Hello Tim,

 

Thank you very much for the update. I was quite disappointed to hear that you have been left without follow up after the technician visited your home. 

 

I have again reached out to my partners at Sedgwick on your behalf. With it being the weekend, I don't expect they will receive my message until Monday at soonest. I do expect you should be contacted soon after they have reviewed it however.

 

I know it is long past the point where I can ask for your patience, so I will not. But please do keep me in the loop as your claim develops. I'll do my best to advocate for you with Sedgwick as needed.

John|Social Media Specialist | Best Buy® Corporate
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