Delivery & Installation

[tominachristina]

I have been going back and forth with Best Buy and now Sedgwick who you guys forwarded me to due to damage done to my property during installation to my refrigerator. Sedgwick is impossible to get a hold of, all I have been told is lies after lies from them that someone will be getting back to me and nobody ever does! I don’t know what to do from here! I email them at bestbuyclaims@sedgwick.com and cxbestbuy@sedgwick.com and all I get is emails after emails saying someone will get back to me and the matter has been escalated to higher level and nobody ever does! I have had enough of dealing with them! When is someone going to call me? It’s been over a month and nobody has called and the adjuster hasn’t even reached out to me. This is a complete mess and I need the phone number to bestbuy Sedgwick claims and I need help to have someone get them to call me please! This has stressed me out so much!!!!

[Sarah-BBY Social Media Specialist]

Hello, tominachristina,

Thank you for taking the time to reach out about this. As a homeowner myself, I understand why you would want to be assured this matter was being properly addressed. While the investigative process does take some time, receiving periodic updates is important, especially if you were told you would be receiving a response. While our team would not have direct access to any information related to the status of your claim, I would be happy to see if I may be able to help get you connected to a team who would.

When you have the time, please send a Private Message. For verification purposes, please include your full name, email address, and telephone number. Your claim number would also be helpful, if you have that information available. To send a Private Message, simply select the darker blue icon, which is located across from my signature.

Best,