08-27-2021 06:22 PM
08-29-2021 12:09 PM
Thank you for taking the time to reach out about this. As a homeowner myself, I understand why you would want to be assured this matter was being properly addressed. While the investigative process does take some time, receiving periodic updates is important, especially if you were told you would be receiving a response. While our team would not have direct access to any information related to the status of your claim, I would be happy to see if I may be able to help get you connected to a team who would.
When you have the time, please send a Private Message. For verification purposes, please include your full name, email address, and telephone number. Your claim number would also be helpful, if you have that information available. To send a Private Message, simply select the darker blue icon, which is located across from my signature.