06-27-2019 07:49 AM
the bestbuy team came and installed my washer inappropriately. It caused the water damage to my wood floor. My 3 adjacent bedrooms (including the closets) and the hallway leading to the bedroom was damaged by the flooded water. The floor surface has been uneven since then. We need to be careful when we walk around in my house just in case we would fall down, not even mention we have toddler kids. I submited a claim and emailed Sedgwick claims associate on 05/28/2019 about the estimate cost for repairing and pictures of the water damage, but i haven't heard anything back yet. I don't know if she received my email. Is it in the normal processing time frame? Can anyone help me? Thank you.
06-27-2019 03:31 PM
Hello again, wenliu79,
Thank you for visiting us again here on our community forums. I know if I were in your shoes I would want to get the repair process completed as quickly as possible. I would be more than happy to help you look in to this to see if we can help you get an update on the status of your claim. I'll need a few more details so I can continue to research this. Can you please send me a private message with your:
As a reminder, you can send a private message by clicking the button at the bottom of my post. I look forward to hearing back from you.