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Posts: 1
Registered: ‎05-19-2020

Sedgwick claim

I purchased a TV from BB and at the time of the installation, the screen was damaged(the display is cracked by the bezel area and there is a split running across the entire screen) by the Geek Squad representative. I was recommended to file a claim by BB Customer Service rep which I did on 3/25/2020. I reached out to Sedwick numerous amount of times, left the VMs at 855.832.1338. Today is 5/19/2020 and I'm still waiting for a response from them.

What should I do?


Posts: 996
Topics: 54
Kudos: 262
Solutions: 61
Registered: ‎11-30-2015

Re: Sedgwick claim

Hi, mid,

Thanks for writing to Best Buy. I'm sorry for the long wait during this strange time.

I can understand wanting an update on your Sedgwick claim and getting this sorted out. I would be happy to reach out on your behalf. To get started, please send me a Private Message with your full name, email address, phone number, and Sedgwick claim number. You can find a link to send a Private Message in my signature.


Fey|Social Media Specialist | Best Buy® Corporate
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