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Posts: 1
Registered: ‎03-15-2023

Sedgwick claim not being addressed after mishandling of claim by Sedgwick

Last November I had a refrigerator delivered from Best Buy as part of a larger kitchen appliance order. A 3rd party delivery service delivered the dishwasher, oven, and microwave. The fridge was delivered by Best Buy. The delivery crew from Best Buy moved my existing fridge (only 3 years old) into my basement and they beat up the doors very badly. Scratches/dents galore. It's a wreck!!!

To add, the new fridge had cosmetic damage from shipping. I made a claim on the new fridge and it's all taken care of. But, still NO communication on the old fridge except for the following:

The delivery crew took pictures of the old fridge and advised me to make a claim. They uploaded the photos and admitted messing up the old fridge. Two Geeksquad reps confirmed this and they even pinned a note to the top of my claim for Sedgwick to see.

I opened the first claim on the old fridge and weeks later I receive a letter from the 3rd party delivery company stating they are denying my fridge claim because they don't even deliver fridges. True...they didn't! Best Buy delivered it?!?! Sedgwick sent their claim to the wrong group.

I called Geeksquad and they opened a 2nd claim....which has sense been closed! No call from Sedgwick at all, and when I call Sedgwick I can never get anyone to answer.

How can I get the support that I need for getting my doors repaired? The work ticket with Best Buy clearly shows the cosmetic damage amd the case notes show the delivery crew openly admitting they broke it!
Posts: 194
Topics: 1
Kudos: 28
Solutions: 49
Registered: ‎12-07-2021

Re: Sedgwick claim not being addressed after mishandling of claim by Sedgwick

Hi there, Harpo1,


Thank you for reaching out to us here on Best Buy Forums, and welcome to our online community. I can certainly understand wanting support on your property damage claim.


Please know, as of March 20, the Best Buy Forums will be decommissioned. Our team will be available to provide support through our Facebook, Twitter, and Instagram accounts. In the future, you can also visit us at for assistance. We look forward to assisting you through these platforms!


If you would like to continue here in the interim, kindly send me a private message by clicking on the button near my signature. Be sure to include your full name, phone number, and email address, along with your Sedgwick Claim Number.

Ravi|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or