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New Member
Posts: 2
Registered: ‎12-04-2021

Sedgwick appliance damage claim with no response we need help

Hello, This originally started as an exchange for a defective appliance, BB delivery team attempted the exchange, failed & damaged the other appliances in the process. We have all the documentation & started a claim with Sedgwick, and received one call from the assigned rep who requested the pictures and documents that were emailed to her that same day. Its been a long time no responses. I have attempted calling several times on many days and cant get a human.  


 We have had to reschedule 4 times with the BB delivery team to come back ( now scheduled in January ) because we need a resolution from Sedgwick first so the delivery team knows what to do. So with this having been a time sensitive situation I started emailing the assigned rep which was her direct email she initially gave us for a claim status, to call us back, anything.   But now the emails to her have been coming back undeliverable/unknown.  I am not sure what her situation is now at Sedwick but if she is no longer handling this damage claim then we should have heard by now from someone else.


We need to work with someone asap so we dont have to reschedule a 5th time, and very much would like to be done with all this. Can anyone help us?


Thanks, Jen


Posts: 6,667
Topics: 227
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Registered: ‎08-21-2017

Re: Sedgwick appliance damage claim with no response we need help

Good afternoon, Jen,


Welcome to our community forums and thank you for taking the time to write to us regarding this order. Our goal is to make every appliance delivery and installation as simple as possible so I'm disappointed to hear that you've been having such a difficult time from our support teams. I know if my home was damaged I would want to ensure that this was repaired as quickly as possible and I'd be glad to see how I can help moving forward.


I'd like to begin by reviewing your case history so I can reach out to partners at Sedgwick. I will need a bit more information in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Case number


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-04-2021

Re: Sedgwick appliance damage claim with no response we need help

Hello Andrew,

This is Scott. How do I send you the private message? I don't see a "blue button" at the bottom of the post other than the "Add Comment" button.