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Posts: 1
Registered: ‎09-24-2019

Sedgwick a nightmare to deal with on botched dishwasher install...

I have been dealing with Sedgwick on a botched dishwasher install completed by GeekSquad. 


At first, they were responsive, but now it has been more than a month since the resulting water damage from the botched dishwasher install and I cannot get them to answer my calls or emails. 


I even reached out to the supervisor for the person handling the claim and they have neglected to respond as well.


This experience has left a very poor opinion of Best Buy in my mind.  I have bought nearly ever appliance, tv, and electronic device imaginable for my family from Best Buy for more than 15 years and this is the thanks I get.


I am very disappointed with this level of service, and Sedgwick has created a far worse situation than before. 

Posts: 18,069
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Registered: ‎09-29-2008

Re: Sedgwick a nightmare to deal with on botched dishwasher install...



Welcome to our community. While I have had to deal with property damage on some rare occasions in my life, I've never encountered a scenario like you've described where my attempts to reach out seemed to have dropped into a black hole and have not ever been answered.Certainly it is not our goal to place obstacles in your path instead of proffering a resolution and I apologize for that having been the apparent case.


Thank you for sending along your private message. I have contacted Sedgwick on your behalf with a request that you be contacted. You should hear from them within the next few business days. 


Please let me know how your conversation goes. I am grateful you brought your circumstances to our attention.

John|Social Media Specialist | Best Buy® Corporate
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