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Posts: 1
Registered: ‎01-08-2019

Sedgwick Claims & Floor Damage

Delivery personnel damaged my floors by not using a slide to install the refrigerator. They pushed the refrigerator into the hole while sitting the refrigerator directly on the hardwood floor and scratched and dented the floor.  Best buy customer service apologized saying it was a new hire that wasnt trained and sent me to claims at Sedgwick.  Once I turned in my claim information no one at Sedwick will take my call or return my calls.  Is this a scam to prevent pay outs for damage? Why should customers have to wait for damage caused by your delivery personnel?   Is there a way to get through to Sedgwick or Best Buy to get the issues resolved. 

Posts: 3,012
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Registered: ‎04-18-2017

Re: Sedgwick Claims & Floor Damage

Hello there, lypg9114,


Having damage to personal property is something we take very seriously, but it’s heartening to hear a claim has been filed with Sedgwick N.A..  I’d certainly like to see what options I may have at my disposal to get you in touch with someone from Sedgwick, but I’ll first need some additional information.


Please send me a private message that contains your full name, phone number, email address, order number from the delivery, and your Sedgwick Claim I.D.. Click the blue button in my signature line below to send this information to me directly!


I’m looking forward to working with you very soon!

JJ|Social Media Specialist | Best Buy® Corporate
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