09-24-2019 10:32 AM
I had a large TV installed months ago and the wall in my living room was damaged (I have been working that long to get this resolved). I have contacted the store in Garner, NC many times. I was finally sent to someone who took my information and appearantly provided it to Sedgwick. That is where my story ends. Weeks ago someone from Sedgwick contacted me out of the blue. I had no idea who they were then. They left a garbled voice message on my phone. I didn't get the number. No one is calling back. What is wrong with them? I was on a business trip (TMI) and didn't even get the bad message for several days. Now what, because I wasn't there they won't call me back. I think the message was something about me getting my own contractor to have the work done? Best Buy damaged my wall they can get their own contractor. I just need my wall repaired not additional work. I am spending to much of my time trying to get anyone at Best Buy to fix their poor work.
The whole thing started with me asking Best Buy to install a large TV which they ageed to and sent the Geek Squad to my house with the new TV and mount. They installed the wrong mounting bracket which had to be replaced with the correct bracket. A couple of weeks lapsed before the correct mount was delivered and installed. Since then I have spent months trying to get Best Buy to fix my wall.
Who can pressure Sedgwick Claims Management Services to act? Seems they are working in Best Buy's interest by limiting their response to good claims.
09-26-2019 03:57 PM
Welcome to the Best Buy forums!
I appreciate you taking the time to join us, and write us regarding your situation. I would be reaching out to someone as well, if this were to happen to me. Before any more time passes, I recommend you contact Sedgwick Claims Management Services Inc. at (800) 620-7409 for further assistance. They are in the best position to assist you with this. Let me know if you have any other questions, or need further assistance.