04-08-2019 02:18 PM
I have to honestly say this is the WORST experience I have ever had!! My home was damaged as a result of an installation error. The technician wrote up the claim and turned it over to Sedwick Claims for repairs. I received an initial call and the representative informed me that an adjuster would contact me within the week. 2 Weeks later and NO call I had to follow up with the representative. The next day an adjuster contacted me only to offer a settlement that was no way close to the repair cost. I informed him that I would like a second opinion as the adjuster stated he was not familiar with the repair (why he offered to settle without prior knowledge is beyond me). I immediately had a contractor look at the damage and I submitted the quote to the adjuster on March 6th at 7AM. Here it is April 8th I and nothing. I sent a follow-up email to the adjustor on March 21st and still no response. I then contacted the representative who originally contacted me on and begged for a status update on March 25th again with no response. I have been calling
Sedgwich Claims at (855) 832-1338 and all I get is a recording saying all representatives are busy?? Busy doing what I asked as no one seems to contact the customers back? SOMEONE AT BEST BUY PLEASE HELP. THIS IS NOTHING LESS THAN RIDICULOUS AS MY HOME REMAINS DAMAGED.
04-08-2019 02:43 PM
I would like to welcome you to our forums, although, I wish it was in better circumstances.
We never want our customers to receive damages from an install performed by our Geek Squad agents. We certainly want to keep a line of communication with our Sedgwick and I apologize you have not heard back from our team. I can imagine the experience this has been with your home still needing repairs. I would like to take the time to look further into this for you.
Could you please send us a Private Message with the following info?
You can send me a message by clicking on the blue button that says, “Private Message” in my signature.