08-01-2022 08:13 PM
I have been getting the run-around from Sedgwick Claims for Best Buy since May, 2022. I e-mail the company once a week. I have the adjuster's name but have not once heard from her. I sometimes receive a response to my e-mails saying "sorry for the delay", but absolutely nothing has beern done. I sent the copies of the original receipt, the photos of the problem, and the money we had to pay out to fix the problem on each company's letterhead, as requested. Nothing. I have asked Sedgwick for a manager's name and contact information but received a name only. I was told the contact information was "not available at this time." This is a real travesty. My claim is for less than $800. What can be done?
08-02-2022 08:16 AM
Welcome to the Best Buy Forums!
We appreciate you reaching out regarding your Sedgwick claim and sincerely apologize for how this experience is going. It's never an experience we want our customers to have, I understand there is enough stress already for the repairs that you took care of. That said, I would love to see what's possible. Can you please send over a private message with your full name. phone number, email address and claim number? I'd like to reach out and see if we can get someone to contact you regarding this matter. You can click on "Private Message" next to my signature.