05-12-2022 12:33 PM
Today marks 2 weeks since our first delivery and the property damage upon installing our new washing machine. I've had to pay someone to make 2 repairs to our plumbing due to the carelessness of our installers. Additionally, my household had to go without water for several hours two different times. Plumber confirmed this was installer error and we are currently out $500 due to needing to get our water back up and running. I was first told I would hear back in a day, then I was told I would hear back in a week, then I was told to wait the weekend. Here we are on Thursday with no call. I've left a message on the voicemail at Sedgwick with no call back. I called again and it's a voicemail again. I can't even believe Best Buy would associate themselves with such service! Any thoughts on what I can do to get this expedited?
05-12-2022 02:31 PM - edited 05-12-2022 02:31 PM
Thank you for reaching out to us here on the Forums. We strive to provide our customers with the best experience possible from our doors to yours. I would love to go ahead and assist with this and see what may be possible here. In order to do so, can you please send us a message with your full name, email address, phone number and Sedgwick case number?
I look forward to your response.