Delivery & Installation

[FalconsFan]

I filed a claim in July 2021 for 'not insignificant' damage sustained to my home during the delivery of a washer. The installation resulted in broken pipes and water damage due to negligence by the installation team.  The claim has been transferred to multiple agents within Sedgwick over the past year but no one seems to want to take the time to process the claim.  The claim has been escalated at least three times by very understanding and cooperative agents at Best Buy, but there was never any resolution or evidence that my claim had actually been escalated. Ex: Promised Best Buy escalation calls to me, which were supposed to occur within 24-48 hours, never occurred, My last status email to my latest Sedgwick agent resulted in a kick-back error message.  I assume that now that I will receive yet another Sedgwick agent assigned to my claim.  I am a patient person, but this is ridiculous.  My confidence in Best Buy is waning. 

[JEzra-BBY]

Hello, 

Thank you for taking the time out of your day to contact us on our forums. We always strive to provide the best customer service possible and I'm sorry to hear that your experience wasn't the most pleasant. Making a claim should be a quick and easy process. I have had a similar issue before so I can understand how you might be feeling. I would like to see if I can assist you in any way. Do you think you could send me a private message with your name, phone number, email address? To send me a private message simply click on the message button in my signature. 

Thanks, 

[FalconsFan]

It was been a week since I posted this issue to the message board. I sent a private message back as a reply to 'Ezra' and did not hear anything further from them. I don't understand.

I get it, it is really hard to take responsibility for something terrible that has happened to someone outside of your control...a customer. I have to take responsibility if something happens in my line of work, why can't Best Buy and Sedgwick?  Can someone please help?

[Jack-BBY Social Media Specialist]

Hi, FalconsFan,

Thank you for following back up with us on this. Waiting on a response to your claim is never ideal, so I understand reaching back out here on our Forum.

For best assistance with your inquiry and claim, I recommend emailing BestBuyClaims@sedgwick.com, at your earliest convenience. I am confident that they can take a closer look into this and further assist.