Add Product

Search Results:

Posts: 1
Registered: ‎12-21-2021
Accepted Solution

Sedgwick/Best Buy Not Responding to Claim

It has been nearly a month after a delivery team damaged my personal property in my home. I have went back and forth with Sedgwick and now they said I need to speak with someone from Best Buy regarding my claim. Whenever I call the number they gave me, the representative from Best Buy says that I'll get an email from Best Buy. I've never gotten an email. Then I call another agent, they say that they can't see anything regarding my claim.  Sedgwick then says I need to talk to Best Buy.


I spent over $6,000 and this is how I get treated. I need someone to speak with me that can actually settle the freaking claim.

Posts: 6,667
Topics: 227
Kudos: 551
Solutions: 339
Registered: ‎08-21-2017

Re: Sedgwick/Best Buy Not Responding to Claim

Good afternoon, isaacson01,


Welcome to our community forums. Having had several products delivered to my home over the last several years, I know that if any damage occurred I would want to get the repair process started as quickly as possible so everything could get back to normal. Our goal is to make is as smooth as possible to get assistance with these claims and I'd be glad to see how I can help you get this back on track.


As a previous agent mentioned, our partner Sedgwick investigates a claim anytime damage to your home or property may have occurred. Because of this, we are unable to directly check on the status of your claim. With that said, I would certainly like to reach out to our internal partners for an update. I will need some additional details in order to do so. 


Can you please send me a private message that includes your:


Full name

Email address

Phone number

Claim number


You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 87
Topics: 4
Kudos: 26
Solutions: 8
Registered: ‎11-08-2021

Re: Sedgwick/Best Buy Not Responding to Claim

This topic has been moved to its own thread under the board Delivery & Installation for further review.